We have updated our pc to windows 10 and installed original software from 2010 ok. The programme opens but will not connect to unit when clicking on it.
Answer by
Usha Kumari
To connect the unit to the software to download records via USB, you will need to make sure to install the most up-to-date version of the software that is compatible with Windows 10. Additionally, you will need to make sure that the unit is properly connected to the computer and that the correct drivers are installed.
How do we get into on fingerprint time and attendance system if we lost the password? The model is TC100.
Answer by
Stephen Prastman
There is no information regarding password reset. I have checked the official website of the developers, but the Knowledge base doesn't provide anything useful for this matter. I recommend opening a ticket and explain the situation. You can use the link below to access the support section.
Secondly, there is a section called Remote Support where technicians can connect to your computer to fix the issue with the application.
We have updated our pc to windows 10 and installed original software from 2010 ok. The programme opens but will not connect to unit when clicking on it.
To connect the unit to the software to download records via USB, you will need to make sure to install the most up-to-date version of the software that is compatible with Windows 10. Additionally, you will need to make sure that the unit is properly connected to the computer and that the correct drivers are installed.
How do we get into on fingerprint time and attendance system if we lost the password? The model is TC100.
There is no information regarding password reset. I have checked the official website of the developers, but the Knowledge base doesn't provide anything useful for this matter. I recommend opening a ticket and explain the situation. You can use the link below to access the support section.
Secondly, there is a section called Remote Support where technicians can connect to your computer to fix the issue with the application.
Support page: http://support.crownsecurityproducts.com/